Refund Policy

Thank you for purchasing our digital products. We want you to be completely satisfied with your purchase. Since our payments and order processing are managed by our authorized reseller and Merchant of Record, Paddle, this policy operates alongside the Paddle Buyer Terms and Paddle Refund Policy.

1. Our 7-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied with your purchase for any reason, we offer a 7-day money-back guarantee. You may request a full refund within 7 days of your initial purchase transaction.

To qualify for this guarantee, the refund request must be initiated within the 7-day window.

2. Refunds Outside the 7-Day Window

After the 7-day money-back guarantee period has expired, all sales are final, and transactions are generally non-refundable.

Exceptions outside this 7-day window will only be considered on a case-by-case basis and are typically limited to:

• Material Technical Failures: The digital product is faulty, not as described, or fails to function in accordance with its specifications, and our support team is unable to resolve the issue.
• Billing Errors: You were charged in error, charged twice for the same transaction, or charged after a confirmed cancellation.
• Non-Delivery: The product was not delivered or made available to you due to technical issues on our end.

3. How to Request a Refund

Paddle is the Merchant of Record for all our orders, which means they process all transactions and handle refunds.

To request a refund under our 7-day guarantee or for any other eligible reason:

1. Use your Receipt: Click the manage-purchase or refund link provided in the email receipt you received from Paddle at the time of purchase.
2. Contact Paddle Support: Visit paddle.net and use their buyer support flow, providing your order or invoice reference.
3. Contact Us: You can also contact our support team at support@tequila-ai.com with your purchase details. We cannot directly return a payment collected by Paddle, but we can review your request and facilitate the refund approval process with Paddle on your behalf.

If a refund is approved, Paddle will process the return of funds to the original payment method.

4. Mandatory Consumer Rights & Immediate Delivery Waiver

Depending on your country of residence, you may have statutory consumer rights that take priority over this policy.

• EU, EEA, and UK Consumers: You have a statutory right to withdraw from a purchase within 14 days.
• Immediate Delivery Waiver: By purchasing and consenting to immediate access, download, or delivery of our digital products, you acknowledge and agree that you lose your statutory right of withdrawal (including the EU/UK 14-day cancellation right) once the download or access has commenced.

Nothing in this policy limits or excludes any non-waivable legal rights or remedies you may have under mandatory consumer law. Refund eligibility is ultimately determined in accordance with Paddle's Refund Policy, your statutory rights, and this agreement.

5. Effect of a Refund

If a full refund is issued, your license, activation, download entitlement, or hosted access to the corresponding product will be immediately revoked. Continued use of the product after a refund is prohibited.